Accountability and Performance Weekly – April 23-29

Performance Management
Performance Management on the Front Line
John Kamensky, Governing
By showing what’s possible, a Tennessee child-services provider has built a national reputation.

Analytics/Evaluation
DATA Act a good thing, but implementation a struggle for some agencies
Meredith Somers, Federal News Radio
The DATA Act will make it easier for the federal government to prepare for the future and help citizens, but before it can do that, agencies need help in meeting the May 2017 implementation deadline.

Invest in What Works: A Conversation with John Bridgeland and Bruce Reed
Michael Keegan, Business of Government
The Invest in What Works Index describes how federal agencies are increasingly using evidence, data and evaluation to make better decisions and get better results.

Getting to Evidence-Based Policy: Three Perspectives
Bernadette Wright, Stanford Social Innovation Review
Why researchers and practitioners are shifting away from expensive new studies toward the effective synthesis of existing research.

Collaboration
From Stalemate to Solutions
Karen Abrams Gerber and Andrea Jacobs, Stanford Social Innovation Review
By using a dynamic framework for authentic collaboration, we can increase the potential for problem-solving and create long-term, societal level change.

Open Government
What Citizen Engagement Looks Like in the Digital Age: A Conversation with Jason Goldman, White House Chief Digital Officer
Dan Chenok, Business of Government
Jason Goldman, the first Chief Digital Officer of the White House, discussed his office’s online engagement strategy and outreach.

Posted in Uncategorized

Accountability and Performance Weekly – April 16-22

Performance Management
Bad performance metrics revisited
Steve Kelman, Federal Computer Week
What does it take to make sure managers are measuring the right things?

Analytics/Evaluation
Obama Administration’s New Performance Grade: Improved, But Work Remains
Patrick Lester, Government Executive
The Obama administration has made substantial progress in measuring federal program effectiveness, but more needs to be done to shift federal funding to programs that work, according to a recent report.

The Obama Administration’s Self-Proclaimed Legacy in Good Governance
Eric Katz, Government Executive
The OMB Director said the administration’s strategy has been to act on evidence if it already exists, and build evidence when it does not.

Future of DATA Act implementation a ‘mixed picture’
Meredith Somers, Federal News Radio
The future of the DATA Act is getting murkier as the lead agencies behind the implementation struggle to keep deadlines and provide agencies with the guidance they need to adopt the new standards.

Can federal agencies hit their Data Act deadlines?
Chase Gunter, Federal Computer Week
The DATA Act is putting pressure on agencies to get their data in order.

The Complex Challenges of Measuring the Impact of Social Programs
Feather O’Connor Houstoun, Governing
As efforts to evaluate housing programs illustrate, it’s difficult to make precise comparisons. But it’s worth the effort.

Customer Service
Creating Federal Services that Actually Work for People
Mark Fisk, Government Executive
A citizen-centric government experience will become the new normal in today’s digital world.

Efficiency/Reorganization
Senate, House debut GREAT Act to cut federal waste
Carten Cordell, Federal Times
A bipartisan pack of senators and congressmen rolled out new legislation on April 21 in an effort to reduce government waste and duplication.

Benchmarking: A Practical Guide for Federal Agencies
Sukumar Dwarkanath, Government Executive
Streamlining mission-support functions has the potential to transform agency operations.

Leadership
Enhancing Decision-Making: Helping the next administration make smart and timely decisions
Dan Chenok and Alan Howze, Business of Government
Improving decision-making for the next administration – and for the transition team that precedes it – is the subject of a new report.

Posted in Uncategorized

Accountability and Performance Weekly – April 9-15

Performance Management
Getting Real About Performance Management
David Ammons, Public Management
Using performance information to improve services is key.

Analytics/Evaluation
There’s New Hope for Proponents of Evidence-Based Policy
Patrick Lester, Government Executive
A federal commission’s top task may be setting a truly bipartisan agenda.

GAO: Data problems could be costing feds billions
Zach Noble, Federal Computer Week
With billions of dollars on the line, agencies are struggling to streamline their data collection and processing.

Efficiency/Reorganization
Congress Has a Worse Track Record on Following Advice to Cut Waste Than Agencies Themselves
Erik Katz, Government Executive
While agencies have saved $56 billion since 2011 by taking actions recommended by GAO hundreds of recommendations remain unaddressed.

Leadership
Government Gone Agile: How “Agile Management” Can Enhance Agency Success
Dan Chenok and Joiwind Roinen, Business of Government
With the coming change in Administrations, solidifying agile as an effective and go-to approach will help to strengthen the management of programs, both now and in the future.

Risk Management
How the Next Administration Could Substantially Reduce Risk During the Next Crisis
Leon Fuerth, Government Executive
Options for how to integrate strategic foresight and policy.

Posted in Uncategorized

Accountability and Performance Weekly – April 2-8

Performance Management
How to Design Contracts that Deliver Results
John Kamensky, Government Executive
“Pay for success” is starting to take hold at the federal, state, and local levels, but a prerequisite is having some way of measuring success—and ensuring that funding models encourage it.

Defense Department begins new employee performance rating system
Eric Yoder, Washington Post
DOD will begin another overhaul of how it evaluates its civilian federal employees, this time with the support of employee unions whose opposition doomed the previous program.

4 issues the government needs to tackle to ensure accountability
Carten Cordell, Federal Times
Of all the buzzwords applied to how the federal government works, accountability is having a moment.

Why Public Executives Need To Focus On Obliterating Worst Practices
Robert Behn, Government Executive
Your worst practices might be undermining your best ones.

Analytics/Evaluation
‘Culture of evidence’ should be preserved as government prepares for new administration
Meredith Somers, Federal News Radio
Access to data and government transparency have built a “culture of evidence” that should not just be sustained during the presidential transition, but also continually promoted for federal accountability.

Crunch time for Data Act guidance
Zach Noble, Federal Computer Week
To implement the DATA Act agencies need clear guidance, and they should get some in the coming weeks.

Senate Author of DATA Act Presses Agencies on Follow-Up
Charles Clark, Government Executive
Standardization of spending numbers seen as crucial to efficient financial management.

Three strategies to promote relevance in program evaluations so that findings are useful to policymakers and practitioners
Andy Feldman, Gov Innovator
In program evaluation, using the most rigorous methods possible is essential for producing credible research findings. But beyond the goal of rigor, relevance is important too.

Customer Service
IRS Crowdsources Future of the Taxpayer Experience
Charles Clark, Government Executive
Designers, developers will reimagine future John Q. Public’s interaction with agency.

Driving Citizen-Centric Engagement
Mark Fisk, Business of Government
A citizen-centric government experience is going to be the new normal in today’s digital world.

Leadership
Why You Can’t Run Government Like a Business
George Bishop, Government Executive
While there are some leadership commonalities, there are plenty of key differences.

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Accountability and Performance Weekly – March 26-April 1

Performance Management
Does Performance Matter?
John Kamensky, Business of Government
Performance measurement is about measuring the performance of government and its programs – but what about measuring the effectiveness of performance measures themselves? Ironically, it turns out that it is harder than you might think.

Analytics/Evlauation
The long war for data standards
Zach Noble, Federal Computer Week
Getting the right underpinning governance isn’t glamorous, but proponents say hashing out details will help unleash data’s true potential.

Collaboration
New technologies for knowledge sharing
Steve Kelman, Federal Computer Week
The potential, and limitations, of the “social intranet.”

Customer Service
OMB Creates Inter-Agency Customer Service Council
Charles Clark, Government Executive
OMB director Shaun Donovan announced the establishment of a council to coordinate agency customer service and continue progress toward cross-agency priority goals.

Innovation
FEMA, HHS turn to ‘social listening’ for better disaster response
Nicole Ogrysko, Federal News Radio
Emergency management agencies say existing social media channels are often their best way to crowdsource and collect important information during a major weather event or natural disaster. Agencies such as FEMA and the Health and Human Services Department are adapting their strategy to embrace the “social listening” concept.

Posted in Uncategorized