Accountability and Performance Weekly – July 14-20

GAO wants better data, more workforce planning for government reorg
Chase Gunter, Federal Computer Week
The administration’s proposed changes have the potential to save money long-term, but Congress’ investigative arm wants to make sure the plan takes previous reorg attempts into account.

Dems on Trump reorg: ‘Where’s the data?’
Derek Johnson, Federal Computer Week
Democrats in the Senate are reluctant to support the Trump administration’s reorganization plan before OMB provides the underlying analysis used to justify claims it would lead to smoother governance.

Tempers Flare as White House Defends Reorg Proposal Against Accusations of Stonewalling
Eric Katz, Government Executive
The White House released proposals last month, but OMB Deputy Director for Management Margaret Weichert said the suggestions were merely preliminary submissions.

The top 4 proposals in the federal reorganization lineup
Jessie Bur, Federal Times
The government reorganization plan released last month included over 30 proposals to change the functions and authorities of various government agencies. Four of those items could see the earliest movement forward.

The Magic of “Multisolving”
Elizabeth Sawin, Stanford Social Innovation Review
Six principles and practices to unlock cross-sectoral collaboration.

Customer Service
Why customer-centered government empowers feds
Jessie Bur, Federal Times
Recent emphasis on customer-centered government may have the side effect of empowering federal employees to have more involvement in agency improvements.

USDA aims to become ‘faster, friendlier and easier,’ without more funding
Jory Heckman, Federal News Radio
Responding to the Trump administration’s push to improve service, the USDA has tasked its agency heads to appoint “customer experience champions,” whose full-time job is dedicated to improving service. All told, the USDA has appointed 40 customer service champions.

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Accountability and Performance Weekly – June 30-July 13

Senators Look to Give Trump Authority to Reform and Reorganize Government
Eric Katz, Government Executive
Even if reorganization authority is provided, Congress would still have final say on changes.

The government reorganization plan: There may be a pony in there after all
Alan Balutis, Federal Computer Week
Attention and criticism have focused on the proposed org-chart changes but the real opportunities lie elsewhere.

Customer Service
When delivering citizen services, consistency is key
Kathleen Lear, Federal Times
Conflicting messages remain a major impediment for citizens looking to obtain the right information about government services.

Social Impact Bonds, Explained
Sheela Pandey, Joseph J. Cordes and Sanjay K. Pan, Government Executive
These partnerships between investors, governments and nonprofits are a new way to pay for programs and services that help people in need and address problems like mass incarceration.

Is leadership churn limiting agency effectiveness?
Chase Gunter, Federal Computer Week
Turnover in the Trump administration is at historic levels, which takes a toll on the ability of agencies to execute on their missions.

Open Government
Fostering ‘Massive Engagement’
Zack Quaintance, Government Technology
A new best practices guide from messaging platform Twilio seeks to bridge the gap between constituents and elected officials.

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Accountability and Performance Weekly – June 23-29

Lawmakers question goals of reorganization plan
Chase Gunter, Federal Computer Week
Lawmakers on both sides of the aisle raised concerns about various aspects of the White House’s plan to structurally reorganize the federal government, questioning the goals and motives of the proposal.

White House Defends Government Reorganization Proposals Amid Congressional Criticism
Eric Katz, Government Executive
OMB official faces “tough crowd” at hearing as lawmakers push back on an array of recommendations.

Will Trump’s reorg plan get a boost from Congress?
Chase Gunter, Federal Computer Week
The White House proposed a wide-ranging plan that would consolidate and reorganize cabinet-level agencies, but it won’t get far without backing from Congress.

8 Key Proposals for Feds in Trump’s Reorganization Plan
Eric Katz, Government Executive
An array of proposals put forward last week by the Trump administration to reorganize and reform federal agencies would have major impacts on their workforces.

Short-term savings or long-term transformation?
Scott Erskine, Federal Computer Week
With the Trump administration’s government reorganization plan out, it’s worth examining strategies for how to balance demands for budget cuts with big-picture organizational change.

Customer Service
How Agencies Can Help Citizens Navigate the Maze of Information
Anna Sever, Government Executive
Information is a good thing; but what about when there’s too much of a good thing?

USDA reports success with centers of excellence program
Mark Rockwell, Federal Computer Week
As the Department of Agriculture modernizes, the General Services Administration is looking for the next agency to adopt its “centers of excellence” approach.

OMB Sharpens Guidance for Improving Programs and Curbing Improper Payments
Charles Clark, Government Executive
In a pair of memos to agency heads, OMB Director Mick Mulvaney laid out how his office will monitor progress toward formalizing the improvement of program management and getting a better handle on efforts to avoid government payments to undeserving parties.

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Accountability and Performance Weekly – June 16-22

White House Proposes a Massive Reorganization of Federal Agencies
Charles Clark, Government Executive
The Trump administration released a blueprint for a massive overhaul of the federal bureaucracy, one that if implemented would touch virtually every agency and the way all Americans receive government services.

White House proposes wide-ranging government reorg
Chase Gunter, Federal Computer Week
A White House plan to reorganize and consolidate agencies across government includes changes to federal employee services and customer experience.

What’s inside Trump’s major government overhaul
Jessie Bur, Federal Times
OMB released its sweeping plan for government reorganization, which includes drastic changes to agency structures and responsibilities.

The Tech Side of Trump’s Plan to Reorganize Government
Aaron Boyd and Frank Konkel, Nextgov
The plans would force government to get digital, as well as improve the way it provides services to citizens.

OPM Would Lose Its Independence, Service Functions Under Reorganization Plan
Erich Wagner, Government Executive
The administration’s reorganization plan includes a proposal to transfer nearly all of OPM’s service responsibilities and to remove the agency’s independent status.

Data analytics will fuel the future of military readiness
Andrew Churchill, Federal Computer Week
As DOD modernizes, making better use of its vast data stores is essential.

New Technologies Pose Ethical Challenges for Agencies
Darcie Piechowski, Government Executive
Officials need to ensure efforts to modernize are not in conflict with essential moral principles.

White House Inaugurates ‘Gears of Government’ Awards for Exceptional Performance
Charles Clark, Government Executive
Agencies will nominate employees who advance the mission, customer service or stewardship.

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Accountability and Performance Weekly – June 9-15

Performance Management
Government Already Has a Blueprint for Implementing Pay For Performance
Howard Risher, Government Executive
The National Geospatial-Intelligence Agency offers a success story.

Could Pay for Success Help Make Bail Reform a Reality?
Gloria Gong, Governing
The funding approach has a lot of potential for taking the first steps toward overhauling pretrial detention.

Government Is Data Rich, But Information Poor
John Kamensky, Government Executive
More leaders need to be able to turn data into insights.

Data behaving badly
Dominic Delmolino, Federal Computer Week
Why data veracity is key to ensuring that business insights are reliable.

How a Treasury office’s incubator encourages a culture of tech curiosity
Tajha Chappellet-Lanier, Fedscoop
The Office of Revenue and Collections Management has found a unique way to keep an eye on emerging technologies and their potential to improve federal revenue collection.

Will term limits transform government’s digital service groups?
Chase Gunter, Federal Computer Week
Now at the four-year mark, Obama-era digital teams have spanned solidly across two administrations. But with the earliest hires hitting the end of their terms, what do their legacies and futures look like?

How Chicago’s Tradition of Civic Organizing Inspired the Best in Civic Tech
Zack Quaintance, Government Technology
Chi Hack Night has become a national model for sustainable and successful volunteer civic technology projects.

Open Government
Overcoming a Big Obstacle to Citizen Feedback
Eric Keller and Kathy Conrad, Government Executive
It took the Defense IG more than a year to get approval for a simple five-question survey asking users’ opinions about its website.

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