Accountability and Performance Weekly – February 20-26

Performance Management
Is past performance working better than we thought?
Steve Kelman, Federal Computer Week
Does the government’s past performance evaluation system help the government during post-award contract management?

Analytics/Evaluation
Hidden In the Partisan Budget Divide: An Agreement on Evidence-Based Policy
Patrick Lester, Government Executive
Buried in the President’s budget are recommendations on evidence-based policymaking that may prove more influential than some expect.

Customer Service
Agencies Advised to Be More ‘Customer-Centric’
Charles Clark, Government Executive
Though “pockets of excellence” exist in government, most agencies are falling short on providing services that satisfy taxpayers.

Use Data, Not Assumptions, to Improve the Customer Experience
Eric Keller, Government Executive
Agencies misunderstand their customers when datasets are not integrated or widely shared.

Leadership
Poor Leadership Derailed Obamacare Rollout, Not Technology
Katherine McIntire Peters, Government Executive
Management really does matter. That’s the takeaway message of a case study of how the Centers for Medicare and Medicaid Services fumbled the implementation of HealthCare.gov.

High-level management failures doomed HealthCare.gov
Adam Mazmanian, Federal Computer Week
A comprehensive inspector general report blames high-level government mismanagement for the failed launch of HealthCare.gov.

Open Government
Flint and the Case for Open Government
Ron Fournier, The Atlantic/Government Executive
Averting crises like the one in Flint requires re-inventing government to be more efficient and connected to a tech-empowered public, where mutual transparency and data sharing can leverage the wisdom of crowds.

Presidential Transition
Must Presidential Transitions End with Sabotaged White House Keyboards?
Charles Clark, Government Executive
Scholars and alumni of past presidential transitions strive for bipartisan planning.

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