Accountability and Performance Weekly – September 10-16

Performance Management
The Management Roadmap: How the Next Administration Can Hit the Ground Running from Day One
Dan Chenok, Business of Government
Focusing on management as a key enabler to achieving policy and program priorities.

4 steps to a solid management agenda for the next administration
Nicole Ogrysko, Federal News Radio
The Partnership for Public Service offered a four-pronged road map to develop an implementation plan on the next president’s agency and policy priorities.

The Real Solution to Government’s Performance Problems: Culture Change
Howard Risher, Governing
The latest management system isn’t going to get the job done. Ultimately, it’s about leadership and managers.

The Calculus for Commitment: The Power of Involving the Private Sector in Social Impact Networks
Anna Muoio and Faizal Karmali, Stanford Social Innovation Review
Why social sector organizations should make engaging for-profit companies a normal part of their problem-solving strategies—and four ways to do it effectively.

Army: Partnerships essential to meet future cyberthreats
Sean Carberry, Federal Computer Week
For the Army to meet the cyberthreats of the future, it must forge deeper partnerships with industry and academia today.

Customer Service
How the Next Administration Can Improve Customer Experience
Kathy Conrad and Eric Keller, Government Executive
Agencies are increasingly recognizing that services should be built from the outside in, around customer needs. The next administration will likely bring its own twist to these initiatives.

How agencies plan to improve customer service
Chase Gunter, Federal Computer Week
Federal agencies are increasingly looking to the private sector for tips on how to improve customer experience.

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