Accountability and Performance Weekly – February 4-10

Performance Management
You Can’t Manage What You Can’t Message
Robert Behn, Government Executive
Clarifying and repeating the your organization’s purpose keeps everyone focused.

Federal Hiring Freeze Puts Performance Management in the Spotlight
Joe Abusamra, Government Executive
Performance management is more important than ever for federal Human Resources leaders.

Senate Overseer Promises Reforms to Federal Pay, Performance Management and Discipline
Erik Katz, Government Executive
The Senate will push for changes to hiring, training, compensation, performance management, and discipline and separation, according to Sen. James Lankford.

Analytics/Evaluation
Key Findings From 50-State Assessment of Evidence-Based Policymaking
Sara Dube and Darcy White, Route Fifty
In a new report, the Pew-MacArthur Results First Initiative identifies five states—Washington, Utah, Minnesota, Connecticut, and Oregon—as leaders in this field. These states demonstrated the most frequent, advanced development of processes and tools for using evidence in policy and budget decisions.

Customer Service
State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov
David Thornton, Federal News Radio
Citizen satisfaction with government services rebounded to a four-year high in 2016, driven largely by improved performances on the part of government websites.

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