Accountability and Performance Weekly – January 13-19

Customer Service
How A Chief Customer Experience Officer Could Transform Government
Martha Dorris, Government Executive
Improving the public’s experience with government just makes sense.

Innovation
Here’s How to Stop Squelching New Ideas, Advisory Board Tells DoD
Patrick Tucker, Nextgov
A preview of the Defense Innovation Board’s new recommendations for James Mattis.

Open Government
Misery Loves Bureaucracy: Why Technology Hasn’t Saved Government
Alexis Wichowski, Government Executive
Information-sharing tools work best in a culture of openness and collaboration.

Reorganization
Government Would Function Better if IGs and Congress Worked Together
Mallory Barg Bulman and Carlos Otal, Government Executive
Many important issues go unaddressed because of a lack of communication between the IG offices and Capitol Hill.

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