Accountability and Performance Weekly – August 10-16

Analytics/Evidence
The Opportunity Agencies Should Seize
Andrew Feldman, Government Executive
Federal agencies are now required to produce learning agendas. Here’s how to make them useful.

Collaboration
Better Collaboration Tools Need Better Security
Joe Lazzaro, Nextgov
Building new technology on a faulty foundation can be a recipe for disaster.

Customer Service
Why CX in government is no longer optional
Allison Mataya, Federal Computer Week
In the era of big data, comprehensive CX programs are recommended for any enterprise to understand every aspect of customer interaction and perception.

Innovation
Decoding the Language of Behavioral Science for Government Officials
John Kamensky, Government Executive
Before the techniques can be used to improve program outcomes, it’s helpful if we can agree on what the terminology actually means.

Energy Department’s New Innovation Center Will Be a Testbed for New Reactor Tech
Aaron Boyd, Nextgov
The National Reactor Innovation Center will bring all stakeholders together to build and test—and ultimately field—new ideas in nuclear energy production.

Leadership
First-Ever Winners of Theodore Roosevelt Government Leadership Awards Announced
Tom Shoop, Government Executive
Honorees are an all-star team of distinguished federal officials and industry partners.

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