Accountability and Performance Weekly – June 2-8

Performance Management
Better Training Is Essential for Performance Management
Howard Risher, Government Executive
It’s not enough to identify and promote those with the promise to be effective supervisors—you also have to support them.

Why Collaborations Fail
Jon Huggett, Stanford Social Innovation Review
What lies under the word, “uncollaborative”? Usually, it’s an unaddressed power imbalance.

Customer Service
What agency has the most improved customer experience?
Jory Heckman, Federal News Radio
Compared to the private sector, the federal government, as a whole, ranks down toward the bottom of a new customer service scorecard.

To improve agency customer experience, consider investing in the federal workforce
Jory Heckman, Federal News Radio
The federal government is chock full of chief information officers, chief financial officers and chief human capital officers. But as it stands, there are only a handful of chief customer officers.

Open Government
Harnessing the power of a data-driven government
Rich Beutel, Federal News Radio
New trends have ushered in an era of data-powered government innovation and citizen services based on the value of making government data widely available.

Report: Agency Reorganization Plans Include Massive Shake-up at HHS, Agriculture
Erich Wagner, Government Executive
The long-awaited release of agency proposals has been delayed until late June.

Reorganizing Welfare Programs Is a Very Big Deal
Donald Kettl, Government Executive
It can be tough for eligible families to navigate the complex system that sprawls across multiple departments.

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Accountability and Performance Weekly – May 26-June 1

President’s Management Agenda
Why the President’s Management Agenda Is Different From Previous Plans
Dave Mader, Government Executive
A former federal executive and veteran of previous reform initiatives believes the current agenda has staying power.

What Networked CDOs Can Bring to Their Cities
Stephen Goldsmith and Jane Wiseman, Government Executive
Chief data officers are not only working to solve their own cities’ problems. They’re working together to share their approaches among their peers.

Customer Service
A new government digital services playbook
Steve Kelman, Federal Computer Week
A new digital services playbook for government managers of digital services projects aims to share lessons learned from four years of digital projects.

Trump plans to bring back Federal Customer Service Awards program
Jory Heckman, Federal News Radio
Following the release of the President’s Management Agenda, the Trump administration is relaunching the Federal Customer Service Awards program the Obama administration began in 2015.

How to Reap Millions in Cost Savings from a State-Sponsored Hackathon
Dawn Kawamoto, Government Technology
Hawaii took an unusual approach and launched a monthlong hackathon, rather than a typical weekend warrior hackfest. The results? Millions of dollars and hundreds of hours saved.

Open Government
The Future of Civic Engagement
John Kamensky, Government Executive
The precipitous drop in public trust in government over the past decade has been unsettling, but engaging citizens directly may help reverse this trend.

Posted in Uncategorized

Accountability and Performance Weekly – May 19-25

OMB Wants To Strengthen a Learning Culture in Government
Andrew Feldman and Nick Hart, Government Executive
Learning agendas help agencies set priorities for studies that government needs for future decisions.

Customer Service
Top OMB official: Agencies need to untangle ‘morass of data’ to improve customer service
Jory Heckman, Federal News Radio
The deputy director for management at OMB says better customer service means more than just modernizing IT.
Let’s Flip the Script on Customer Experience
RJ Krawiec, Route Fifty
Customer experience is about more than customer satisfaction.

All Agencies Can Now Buy Innovative Tech at Shark-Tank Speed
Anne Laurent, Government Executive
Thanks to a new GSA program, every agency can benefit from authority formerly limited to Defense and Homeland Security.
Is ‘Innovocracy’ Hurting the Public Sector?
Katherine Barrett and Richard Greene, Governing
Massachusetts’ comptroller thinks so.
Living Labs: Implementing Open Innovation in the Public Sector
Mila Gascó, Government Information Quarterly
This article explores how public value can be created by communities built around collaboration.
How Adaptive Strategy Is Adapting
Dana O’Donovan, Gabriel Kasper, and Nicole L. Dubbs, Stanford Social Innovation Review
New developments from the disciplines of innovation, data science, and implementation management show that good strategy isn’t just about setting your destination and path, it’s also about how you execute and adjust over time.
What’s New in Civic Tech: Bloomberg Announces $42 Million Addition to What Works Cities Initiative
Zack Quaintance, Government Technology
Michael Bloomberg has announced an additional $42 million investment in Bloomberg Philanthropies’ What Works Cities program.

OPM: Agencies Should Provide Better Training for Supervisors
Erich Wagner, Government Executive
The Office of Personnel Management told agencies that the results of a governmentwide survey show they must do a better job of training managers and supervisors throughout their careers.
5 recommendations for how to improve federal managers
Jason Miller, Federal News Radio
To help improve the training of new and existing managers, OPM is making five recommendations to help improve accessibility, adequacy and effectiveness of supervisory training.

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Accountability and Performance Weekly – May 5-18

Customer Service
Better Government Websites Build Trust with Citizens, Silicon Valley Lawmaker Says
Jack Corrigan, Nextgov
Rep. Ro Khanna’s customer-experience focused bill would require agencies to go all digital by 2020.

Data Is Improving Government Services, But at What Cost to Citizens’ Privacy?
J.B. Wogan and Zach Patton, Government Technology
Data now informs almost everything the public sector does, and it also informs on us.

House Committee Forwards State Department Bug Bounty Bill
Joseph Marks, Nextgov
The ethical hacking competition is modeled on the Hack the Pentagon program.

Measuring the Hard-to-Measure
Andrew Siwo, Stanford Social Innovation Review
A new methodology for assessing mission-related investment strategies.

Addressing Grand Challenges in Public Administration
Terry Gerton, Government Executive
We must prepare a new generation of innovators to confront the most important questions of our times.

OPM, OMB officials push major workforce changes
Chase Gunter, Federal Computer Week
Just after proposing a series of changes to the federal workforce retirement system, administration personnel directors are looking at more changes to improve recruitment and hiring.

Reorganizing government: Lessons for rightsizing and downsizing
Alan Balutis, Federal Computer Week
With agency reorganization plans due this month, the author offers nine reminders for executives who will shape the change.

State Department Clashed With USAID Over Redesign
Charles Clark, Government Executive
Watchdog’s postmortem suggests a lack of transparency and iffy data on program savings.

Posted in Uncategorized

Accountability and Performance Weekly – April 28-May 4

Performance Management
How to Improve your Organization’s Performance
Stewart Liff, Government Executive
Problems are generally caused by a multitude of issues, which are invariably connected.

Data-driven policy bill stalls in the Senate
Chase Gunter, Federal Computer Week
A bill to drive evidence-based policymaking and require chief data officers at agencies has the support of the House Speaker, but remains stuck in the Senate.

How a ‘culture shift’ at SBA got program offices to embrace evaluations
David Thornton, Federal News Radio
Agencies are inundated with data. So what comes next?

Cities, CDOs and the Power of Networking
Stephen Goldsmith, Governing
Chief data officers are not only working to solve their own cities’ problems. They’re working together to share their approaches among their peers.

Steve Ballmer on Using Data to Tell Government’s Story
J.B. Wogan, Governing
The former Microsoft CEO wants Americans to have a clear picture of how government collects and spends their money – and what they get in return.

Customer Service
Starting with IT, EPA driving toward a new customer experience
Jason Miller, Federal News Radio
EPA following the data to where it can improve its customers’ experience.

Innovation at scale: What has the White House Office of American Innovation accomplished?
Jessie Bur, Federal Times
Since its creation, the Office of American Innovation has focused on two primary initiatives: publication of an IT Modernization Report and the creation of a Centers of Excellence program.

OPM Director: Expect ‘Full Court Press’ for Civil Service Changes
Erich Wagner, Government Executive
Jeff Pon says he plans to ramp up use of his administrative authority in the coming months.

Open Government
White House Produces No Evidence It Considered Public Input on Reorganizing Government
Eric Katz, Government Executive
The White House has no records relating to its categorization or analysis of public input on how it should reorganize government, according to the results of a lawsuit filed by a watchdog group.

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