Accountability and Performance Weekly – November 17-30

Performance Management
Not enough for OPM to claim ‘innovation’ in performance management, GAO says
Nicole Ogrysko, Federal News Network
Chief human capital officers told GAO they’re seeking best practices, guidance and research on leading performance management concepts from OPM.

OPM Could Do More to Help Agencies Fight Perception High-Performers Aren’t Rewarded
Erich Wagner, Government Executive
GAO finds the government’s HR agency does not update its website enough, and it does not share its research into private sector innovations in performance management.

Time for a Three-Legged Measurement Stool
Fay Twersky, Stanford Social Innovation Review
Going beyond traditional monitoring and evaluation to focus on feedback can lead to new innovations in the social sector.

Agencies look to bring partners into federal data strategy ‘conversation’
Jory Heckman, Federal News Network
With OMB soon to release the draft version of its federal data strategy, forward-thinking agency program offices see opportunities to leverage their data to get a better sense of how much performance they get out of each dollar in their budgets.

Customer Service
Engaged Employees Deliver Better Customer Service
Shannon Fitzgerald, Government Executive
Key lessons from the 2018 Federal Employee Viewpoint Survey.

Help Tackle the Grand Challenges of Our Time
Teresa Gerton, Government Executive
The National Academy of Public Administration is launching a new initiative, “Grand Challenges in Public Administration,” to identify and address the biggest challenges that government faces through the 2020s.

Posted in Uncategorized

Accountability and Performance Weekly – November 10-16

Performance Management
OPM Grants Greater Flexibility With Senior Executive Personnel Appraisal Systems
Erich Wagner, Government Executive
Officials, senior executives group tout the changes as a move toward results-oriented compliance.

OPM to alleviate long-felt burdens on senior executive performance review process
Nicole Ogrysko, Federal News Network
The Office of Personnel Management announced a series of changes that it said will alleviate existing burdens on agencies to prove their senior executives are meeting mission goals.

Customer Service
Trump admin looks to overhaul Paperwork Reduction Act to ease customer service overhaul
Jory Heckman, Federal News Network
Despite the momentum gathering around the Trump administration’s priority around transforming customer service in government, agencies still face challenges getting feedback from the public under the PRA.

What’s UX, what’s UI and what’s the hype?
Andrew Griffiths and Josh Wilson, FedScoop
Websites need to work the way users want them to work while allowing the owning organization to achieve their goals. Enter the practice of User Experience (UX) and the focus on User Interface (UI).

First ‘Pay for Success’ Project for Veterans Underway
Liz Farmer, Governing
The VA is working with states and cities to use the innovative financing approach to help veterans with PTSD find gainful employment. If it’s successful, the payoff for investors is big.

Pay for Success offers support for unemployed veterans with PTSD
Kimberly Burrowes, Urban Institute
Many US veterans with PTSD remain undiagnosed or do not seek treatment. A pay for success project for the VA is hoping to change that, and it’s the first multistate PFS project to focus on veterans.

The New Shows What’s Possible For Government Tech After the Disaster
Michael Coren, Government Executive
Expect to see more Silicon Valley–style site design in Washington, DC.

Posted in Uncategorized

Accountability and Performance Weekly – November 3-9

Draft Federal Data Strategy Too ‘Unwieldy’ to Implement, Stakeholders Say
Aaron Boyd, Nextgov
Stakeholders who use, generate and rely on federal data got a chance to speak directly to fellows working on the strategy set for release next year.

OPM offers up more guidance on implementing the rest of Trump’s executive orders
Nicole Ogrysko, Federal News Network
Agencies have more guidance now from the Office of Personnel Management about how they should continue to comply with the president’s May executive orders — and respect a recent court order that invalidated several key provisions of them.

Expect ‘profound change’ with House oversight’s approach to federal workforce, government reform
Nicole Ogrysko, Federal News Network
House Democrats say the Oversight and Government Reform Committee will refocus on investigations of the executive branch, questions of cabinet-level ethics and a new twist on issues that concern the federal workforce.

Arkansas’ Ambitious Plan to Reorganize State Government
Katherine Barrett and Richard Greene, Governing
The governor wants to downsize the number of cabinet-level agencies by more than half — without laying people off.

Open Government
When Citizen Engagement Becomes Too Much
Alan Ehrenhalt, Governing
Politicians say they want citizens to be involved. But it can make things harder to achieve.

Posted in Uncategorized

Accountability and Performance Weekly – October 27-November 2

‘Laundry list of problems’ from DoD audit driving new data systems
David Thornton, Federal News Network
DoD Comptroller David Norquist said the audit forced the department to embrace data analytics on a more granular level, and that’s enabling better decision-making.

Why data management matters
Chris Prophett, Federal Computer Week
New technologies are changing government’s approach to data and cloud — or they should be.

Interagency programs to protect financial sector from cyber attacks off to a good start
Scott Maucione, Federal News Network
Pilots involve simple combined analytics, information sharing and small scale solutions.

An Operating Model to Make Social Innovation Stick
Ann Mei Chang, Stanford Social Innovation Review
The former chief innovation officer at USAID outlines a way for social sector organizations and funders to build innovation into their DNA.

5 technologies agencies need for mission optimization
Tommy Gardner, Federal Computer Week
Making sense of the emerging technologies that promise to have a real impact.

Engagement up, happiness stagnates in 2018 survey of feds
Chase Gunter, Federal Computer Week
Employee engagement saw a slight bump in 2018 over last year, but overall employee happiness stagnated, according to the newest Federal Employee Viewpoint Survey results.

The Agencies With the Biggest Gains—And Losses—in Employee Happiness
Erich Wagner, Government Executive
Education, Agriculture and some labor agencies’ satisfaction scores plummet.

Posted in Uncategorized

Accountability and Performance Weekly – October 20-26

How Social Services and Performance Contracting Fit Together
Hanna Azemati, Governing
Turning around the lives of at-risk populations requires a focus on outcomes, evidence and rigorous evaluation.

Official: Upcoming Data Strategy Shouldn’t Mean More Work for Feds
Aaron Boyd, Nextgov
The strategy’s action items will focus on how agencies can make better use of the data and programs already in place.

Customer Service
These 3 agencies are leading the way in customer experience
Jessie Bur, Federal Times
Three agencies are leading the way with the administration’s priority to improve citizen experiences with the government.

20 years of government going digital
Dan Chenok, Federal Computer Week
Progress on digital government has moved through three major phases over the past 20 years.

White House pitches tech giants on civic service
Chase Gunter, Federal Computer Week
The Office of American Innovation hosted some of the biggest names in U.S. tech to explore ways to inject government with tech expertise from the private sector through “tours of duty.”

Federal CIO: Artificial Intelligence Initiatives Will Flop Without Quality Data
Jack Corrigan, Nextgov
The government’s AI adoption must go hand in hand with improvements to data management.

OPM: Federal Happiness Stagnated in 2018, While Survey Participation Tanked
Erich Wagner, Government Executive
This year marks the first time the annual governmentwide survey of employee attitudes was conducted as a census.

Feds are confident in mission, less so in performance recognition
Jessie Bur, Federal Times
Most federal employees believe that their work is making a difference in their agency’s overall mission and are willing to put in extra effort for that work, but they do not think agencies appropriately reward employees for good performance.

Greater Use of Talent Exchange Programs Tops New List of Proposed Federal Workforce Reforms
Erich Wagner, Government Executive
The Mitre Corp. also suggested expanding hiring authorities and training programs, and a more collaborative relationship with federal employee unions.

Posted in Uncategorized